Refund policy

SnugLeash 14-Day No-Reason Return and Exchange After-Sales Instructions

Thank you for choosing SnugLeash's pet leash products! To provide you with a better shopping experience, we have formulated the following 14-day no-reason return and exchange policy.

I. Scope of Application

Within 14 days from the date you receive the product, if you are not satisfied with the purchased pet leash, you can apply for a no-reason return or exchange for any reason. This policy only applies to products purchased on the official website of snuggleash.com.

II. Return and Exchange Conditions

The product must remain in a brand-new and unused state, with the original packaging, tags, accessories, etc. intact and undamaged.

If the product has quality issues, we will bear the return and exchange shipping costs; for returns and exchanges due to non-quality issues, you need to bear the round-trip shipping costs.

III. Return and Exchange Process

Please contact our customer service team first. You can reach us through the online customer service on the website or by sending an email to [email protected]. Inform us of your order number, the reason for return or exchange, and your expected handling method.

After receiving the application, our customer service will communicate with you and confirm within 24 hours, and provide you with detailed return addresses and operation guidance.

You send the product back to the designated address as guided by the customer service. After we receive and confirm that the product meets the return and exchange conditions, we will process the refund or exchange within 3 - 5 working days. The refund will be returned to your original payment account.

If you encounter any problems during the return and exchange process, please feel free to contact us. Our customer service team will serve you wholeheartedly to ensure the protection of your rights and interests. We hope that every customer can have a satisfactory shopping experience at SnugLeash!